| General Information and FAQ's |
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All of our kits come with a 60 day warranty. If you have any questions please contact us, we will always do our best to resolve any problems for our customers. Yes, international shipping is available to most countries at a very reasonable rate. Simply add the product to your cart and select your country when you check out. Both standard and express shipping options are available. We accept a variety of payment options, including Visa/MasterCard/AmericanExpress/Discover cards as well Paypal Express Checkout and Google Checkout. In addition we can take your credit card information over the phone if you prefer. Any core or tool deposit refunds will be applied back to your paypal/credit card account for quick processing without any fees. The core charge allows us to send our customers a vanos at a much lower price than a new unit would cost from the dealer. A fully refundable core deposit is added to the cost of the vanos kits to encourage our customer to return their old vanos once they have the new vanos installed. This allows the customer the ability to replace their vanos as quickly as possible without any downtime waiting for parts. Once we receive your complete core we will immediately refund the full core charge amount back to your Paypal or Credit Card account. Core returns should be received within 60 days of the original purchase date for quickest processing and to avoid any Paypal transaction fees. The return address can be found on the invoice that came with the vanos or on our website. Please visit the Core Return page (found on the main menu above) for all the details and additional information. We are located in Austin, Texas - USA, and can provide installation of our kits if you are local. Yes, we encourage customers to send in their vanos to avoid the core charge involved with providing a pre-built unit up front. Once you send your vanos in we can have it rebuilt and shipped back out within 2-3 business days in most cases. Yes, we are always looking for good used vanos cores of any type. Feel free to
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us if you have a vanos you would like to sell. The M62 engine found on the 540i, 740i and others, does not use a typcial vanos unit and is not a part that is easily removed or replaced. It is also not a common failure item, so it would be unusual to have a vanos related problem on this engine. |